FREQUENTLY ASKED QUESTIONS

Answers To Frequently Asked Questions

  • TailoredUp is Toronto's premier mobile alterations and dry cleaning company. We're transforming the traditional approach to alterations and dry cleaning by providing our services directly to your doorstep. Let us handle your clothing needs while you focus on what truly matters to you. At TailoredUp we guarantee your Always Fitted, Always Fresh.

  • It is as easy as 1-2-3. Place your order online or by phone and set a pick-up time. Our staff will collect the items needing service. Once the work is done, we'll arrange a drop-off time.

  • We offer our Mobile Tailoring and Mobile Dry-cleaning services throughout the GTA, including Toronto, Downtown, Peel, and York regions, as well as Markham, Durham, and North York. If you have any other location requests, please don't hesitate to contact us!

  • Our turnaround time varies depending on the type of service and the complexity of the work. Typically, our standard turnaround time is 4-7 days, while our rush turnaround time is 1-3 days.

  • We accept cash, debit, credit and even cryptocurrency of your choice. There are no additional fees for pick-up and delivery. Our services include free pickup, free consultation, and free dropoff.

  • Yes, you can schedule a specific time for both the pick-up and delivery of your clothes. Simply place an order online or by phone and schedule the desired pick-up and delivery times.

  • At the time of pickup, customers will receive complete contact information for the staff handling the pickup. Before departing, customers will receive a digital receipt as proof of pickup. Upon delivery, one of our staff members will contact you to arrange the dropoff.

  • To cancel or reschedule your pick-up or delivery, simply give us a call and let us know your request. We'll be happy to assist you with rescheduling or canceling your appointment.

  • Absolutely! We pick up and deliver orders from any location you desire, whether it's your home, apartment, condo, office, shopping store, gym, or any other place. We are here to serve you wherever you need us!

  • Simply place an order online or call us, providing details of your requirements along with a picture of the item. We will then inform you if its doable.

  • Yes, we offer dry cleaning services for special items. We have experience in cleaning a wide range of special items, including wedding dresses, bags, winter jackets, and household items such as curtains, bedsheets, rugs, and more. Simply specify the special item that needs cleaning when booking a time, and we will be happy to provide our services.

  • All first-time customer get $15 off their first order.