POLICY

    1. Redo alteration fitted by a TailoredUp expert will be done right away at no charge

    2. Redo alteration not fitted by a TailoredUp expert will be charge

    3. Alteration that cannot be fixed will be purchased (bought back)

      1. New Garments:

        1. TailoredUp will reimburse the value stated on the original receipt

        2. All buy back garments will be kept by TailoredUp for donation

      2. Pre-worn Garments:

        1. Will be bought back at 5x alteration charges

        2. 5x alteration charges not to exceed value of garment.

        3. Only valid for alteration pertaining to damaged garment.

    1. Garments not cleaned properly will be re-cleaned at no charge

    2. Garments damaged by Dry cleaning will be refunded at 5x Dry cleaning charge

    1. We proudly show the quality of our work and ask you to verify items before leaving

    2. We require invoice/e-mail or sign off for proof of pickup

    1. All items must be returned within 30 days unused, unopened and with original receipt

    1. All refunds cash or credit up to $75 can be issued by our Associated

    2. All credit refunds of $75-$150 can be issued by our Managers

    3. All refunds over $150 will be paid by cheque within 7 business days

    1. All services are to be paid for prior to services being rendered.

**HEALTH & SAFETY REGULATIONS – Alterations will only be performed on clean/dry-cleaned garments.**